Delivery & Shipping

ATTENTION: Processing and Shipping times may be delayed due to COVID-19. 

We processes orders between Monday and Friday. Orders will be processed within 3-5 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. In situations where products are in high demand, processing time can take longer than 5 business days.

*Please note that these are estimated delivery times only, therefore Luma Cubes is not guaranteeing delivery dates.

Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Once shipment email is received we will no longer to be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at time of shipment email. 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

International Customs & Duties

For international orders, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.