FAQ

Where are you based?

We are based in US

How long will it take to receive my order?

Estimated shipping time takes 7-10 business days for US orders and 7-10 business days for international orders.

Shipping confirmation email will be sent to you as soon as your order is shipped. Please note that International customers will be responsible for any customs fee.

How can I track my order?

You may track your order by visiting this link: https://www.sashacose.com/pages/track-order-status

Orders (excluding customized product) information generally becomes available 48 to 72 hours after you place the order.

Can I pay using my debit/credit card?

Yes you can! We accept all major credit/debit card payments

Is my card information secure?

Your card information is encrypted during transmission, and we assure you that the information you provide is only used for the requested transaction and is not stored.

Can I still make changes to my order after placing it?

Order changes, cancellations, shipping address update needs to be done within 24 hrs upon placing them. You can send us an email at contact@sashacose.com for any requests.

What do I do if my product is faulty?

If you receive a faulty item, please send us an email at contact@sashacose.com so our Customer Service team can assist you.

What is your return/refund policy?

Please see refunds and returns policy via this link: https://www.sashacose.com/pages/returns