Returns

At Luma Cubes we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

If, for any reason, you are not satisfied with the order you receive, please contact us. 

PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:

1. Damage caused by accident
2. Improper care
3. Normal wear and tear
4. Break down of colors and materials due to sun exposure
5. After-market modifications
6. Improper size selection

No returns/exchanges for products with water exposure will be accepted.

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

Kindly submit a ticket on our Support Center.